Swap Protect: Terms and Conditions
Package Insurance (Swap Protect)
When placing your order, you may opt in or out of Package Insurance. If you opted in for Package Insurance and paid for the Insurance at checkout, this section applies to you.
1. Scope of Coverage
Parcel package protection is powered by Swap Protect. We offer easy and fast issue resolution for any parcel lost, stolen, or damaged in transit. If your package is impacted by damage, loss, or theft, you can easily resolve shipping issues with Swap. Upon approval of your claim, new items are shipped immediately, at no cost to you.
2. Claim Filing Windows
To ensure your claim is processed successfully, please adhere to the following timelines:
- Delivered Packages: Claims for packages marked "delivered" must be filed after 3 days and before 30 days from the date the package was marked "delivered" by the courier.
- Lost Packages: Claims for packages presumed to be lost (where the tracking status is not marked "delivered") must be filed after 5 days and within 30 days from the last checkpoint update.
- Overall Deadline: All claims, without exception, must be filed within 30 days of your original order date.
3. Sustainability Commitment
All orders where package protection is purchased at checkout will be 100% carbon neutral. We purchase carbon credits through our partner Tree Nation to help reforest the globe and offset the logistics footprint of your delivery.
4. More Information
For more information on SWAP Protect, including full platform disclosures, please see the official SWAP Protect Official Site.