Help & FAQ
HOW OFTEN DO YOU HAVE NEW STOCK ONLINE?
We receive new stock every couple of weeks so keep checking back and subscribe to our newsletter to make sure you don't miss out on anything new.
IS IT SAFE TO SHOP ONLINE AT DONNAIDA.COM?
It is safer than it has ever been to shop online at www.donnaida.com. We utilise a top range checkout system to ensure maximum security, and constantly monitor activity to ensure everything is in order.
WHAT FORMS OF PAYMENT DO YOU ACCEPT ONLINE?
We accept Visa, MasterCard, American Express, Delta, Maestro credit and debit cards, PayPal, LayBuy and Klarna. Please note that we do not accept any other methods of payment apart from those listed.
WHEN WILL I BE CHARGED FOR MY ORDER?
You will be charged for your order when the order is completed at the checkout. Your payment details will then be checked for fraud, if we require any further ID or verification you will be contacted immediately. If you do not pass our fraud checks we will refund your order immediately, unless otherwise instructed by the issuing bank. All pre-orders are charged when the order is completed at the checkout.
HOW DO PRE-ORDERS WORK?
Pre-orders allow you to secure your size ahead of time. You can find all PRE ORDER products here. When you place a pre-order you will be charged when the order is completed at checkout. The delivery date will be listed in the product description. Once the pre-order arrives in our warehouse and is shipped you will receive a shipment confirmation. For refunds, you have 14 days from delivery date to return your PRE-ORDER.
DO YOU ACCEPT GIFT VOUCHERS?
Yes. You can buy virtual or standard gift vouchers. Buy a virtual gift card.
WHAT DELIVERY OPTIONS DO YOU OFFER?
Please read our delivery and returns page
I LIVE IN THE CHANNEL ISLANDS, HOW MUCH IS SHIPPING?
£15 for a standard DHL service.
ARE YOU ABLE TO REMOVE THE VAT FROM MY ORDER?
Unfortunately we are unable to remove VAT.
ARE THERE ADDITIONAL SHIPPING CHARGES FOR REMOTE AREAS ?
Yes. You will be contacted by one of team to let you know the extra charge.
I NEED SOME SIZING ADVICE, WHO CAN I SPEAK TO?
We have three amazing stylists who can help you with any of your queries, find out more here speakto a stylist.
CAN I ORDER BY PHONE?
Yes. You can give one of our helpful stylists a call or text and they can process your order for you over the phone.
WHEN WILL I RECEIVE MY ORDER?
Orders are delivered Monday to Friday. For all UK orders we offer express and standard delivery. For the EU & The Rest of the World we offer standard delivery. For more information visit our delivery and returns page.
CAN I TRACK MY ORDER?
Yes. Once your order has been dispatched you will receive an email with your tracking number. Alternatively, we are more than happy to track your shipment for you, please email firstname.lastname@example.org.
CAN I EXCHANGE MY ORDER?
If something is not quite right please contact our stylists 24/7 for advice on size and fit and we will help you find the perfect piece. Please refer to our delivery and returns page for further information delivery and returns page.
CAN I RETURN A SALE ITEM?
All Sample Sale and Sales items are sold as seen, no refunds or exchanges. For information about sizing please contact our stylists before purchasing. Please allow 5 working days for sale and Sample Sale orders to be dispatched.
HOW CAN I BE A BRAND AMBASSADOR?
Click on the link and find out more HERE.
WHEN IS YOUR NEXT POP UP?
Sign up to our newsletter HERE to be the first to know
PAID WITH PAYPAL? USE PAYPAL RETURNS!
PayPal offer to refund shipping costs for returns if you pay for your order with PayPal.
Tell me more!
- You must have a PayPal account and have paid for your order with PayPal
- Return your products via our courier service and keep the postage receipt which you will need to apply for your refund.
- Visit PayPal’s site to register your return and apply for a refund here.
You will receive a confirmation email from PayPal once they have issued the refund.
Terms and Conditions
The service can be used for up to 12 eligible PayPal purchases with a £15 limit each time and is available only to those who have paid for their order using Paypal.
You can find out more about Terms and Conditions on the PayPal site.
If you have jeans you’d like to hem, chat to our recommended expert Sarah on 07745577222 or email@example.com.
Can I hem any style?
Yes from skinnies to cigarette leg to flares and jumpsuits, you can alter any denim style. Alterations are really common and include hemming, tapering or even taking in on the waist.
Why should I hem my jeans?
Hemming your jeans allows you to customise the length to suit your height and preferred style. It ensures a better fit, prevents excessive fabric dragging on the ground, and enhances the overall appearance of your jeans.
Can I add length to my jeans?
We always suggest you can add an inch to your jeans by unpicking the hem on your jeans and releasing the hem.
How do I know how much to cut off?
We recommend speaking to an expert who can advise on exactly where to alter your jeans. As a general guideline, jeans should typically skim the top of your shoes or have a slight break where the fabric meets the floor.
Should I alter my jeans to suit flat shoes or heels?
We recommend picking a shoe to alter your jeans to the perfect length for. Take the shoes with you and the jeans can be pinned to the perfect length for those shoes.
Can I hem jeans myself?
Yes, you can hem jeans yourself at home but we do recommend an expert for a perfect fit.
Can I cut my own jeans if I want an unfinished hem frayed hem?
You can always customise your own jeans but be careful to cut the hems at small increments so that you don’t cut too much off.
What stitch should I use for hemming jeans?
When using a sewing machine, you can choose a stitch that closely resembles the original hem.
How can I make sure it looks exactly like the original hem?
If your jeans have a large turn up or contrast stitching, you can ask your seamstress for an original hem. This technique can help maintain the factory-finished look.
What if I make a mistake while hemming my jeans?
Mistakes can happen, even to experienced sewers. If you make an error, you can undo the stitching using a seam ripper and start over. Take your time, and don't be discouraged. Practice makes perfect!
Should I wash my jeans before hemming them?
It is recommended to wash your jeans before hemming them, especially if they are brand new. Washing helps remove any sizing or shrinkage, ensuring the final hem length remains consistent after laundering.
Can I hem jeans with embellishments or thick seams?
Hemming jeans with embellishments or thick seams may require additional care and attention so definitely speak to an expert.