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HOW OFTEN DO YOU HAVE NEW STOCK ONLINE?

We receive new stock every couple of weeks so keep checking back and subscribe to our newsletter to make sure you don't miss out on anything new.

IT SAFE TO SHOP ONLINE AT DONNAIDA.COM?

It is safer than it has ever been to shop online at www.donnaida.com. We utilise a top range checkout system to ensure maximum security, and constantly monitor activity to ensure everything is in order.

WHAT FORMS OF PAYMENT DO YOU ACCEPT ONLINE?

We accept Visa, MasterCard, American Express, Delta, Maestro credit and debit cards, PayPal, LayBuy and Klarna. Please note that we do not accept any other methods of payment apart from those listed.

WHEN WILL I BE CHARGED FOR MY ORDER?

You will be charged for your order when the order is completed at the checkout. Your payment details will then be checked for fraud, if we require any further ID or verification you will be contacted immediately. If you do not pass our fraud checks we will refund your order immediately, unless otherwise instructed by the issuing bank. All pre-orders are charged when the order is completed at the checkout. 

DO YOU ACCEPT GIFT VOUCHERS?

Yes. You can buy virtual or standard gift vouchers. Buy a virtual gift card.

WHAT DELIVERY OPTIONS DO YOU OFFER?

Please read our delivery and returns page

I LIVE IN THE CHANNEL ISLANDS, HOW MUCH IS SHIPPING?

£15 for a standard DHL service.

ARE YOU ABLE TO REMOVE THE VAT FROM MY ORDER?

Unfortunately we are unable to remove VAT.

ARE THERE ADDITIONAL SHIPPING CHARGES FOR REMOTE AREAS ?

Yes. You will be contacted by one of team to let you know the extra charge. 

I NEED SOME SIZING ADVICE, WHO CAN I SPEAK TO?

We have three amazing stylists who can help you with any of your queries, find out more here speak to a stylist 

CAN I ORDER BY PHONE?

Yes.  You can give one of our helpful stylists a call or text and they can process your order for you over the phone.

Annelise: +447484909150

Valentina: +447955644255

WHEN WILL I RECEIVE MY ORDER? 

Orders are delivered Monday to Friday. For all UK orders we offer express and standard delivery. For the EU & The Rest of the World we offer standard delivery. For more information visit our delivery and returns page

CAN I TRACK MY ORDER?

Yes. Once your order has been dispatched you will receive an email with your tracking number. Alternatively, we are more than happy to track your shipment for you, please email hello@donnaida.com

CAN I EXCHANGE MY ORDER?

Yes. We offer exchanges on full price items within 14 days of purchase. Please refer to our delivery and returns page for further information delivery and returns page

HOW CAN I BE A BRAND AMBASSADOR?

Click on the link and find out more HERE

WHEN IS YOUR NEXT POP UP?

Sign up to our newsletter HERE to be the first to know