Help

Where are your boutiques located?

We currently have two boutiques, located in Chelsea and Belgravia. Visit our boutiques page for addresses and contact information.

How often do you have new stock online and in-store?

We get new stock in every week so keep checking back and subscribe to our newsletter to make sure you don't miss out on anything new.

Is it safe to shop online at donnaida.com?

It is safer than it has ever been to shop online at www.donnaida.com. We utilise a top range checkout system to ensure maximum security, and constantly monitor activity to ensure everything is in order.

What forms of payment do you accept online?

We accept Visa, MasterCard, American Express, Delta, and Maestro credit and debit cards and PayPal. Please note that we do not accept any other methods of payment apart from those listed.

When will I be charged for my order?

You will be charged for your order when the order is completed at the checkout. Your payment details will then be checked for fraud, if we require any further ID or verification you will be contacted immediately. If you do not pass our fraud checks we will refund your order immediately, unless otherwise instructed by the issuing bank.

Do you accept gift vouchers?

Yes. You can buy virtual or standard gift vouchers. Buy a virtual gift card.

What delivery options do you offer?

Please read out delivery and returns page