Help & FAQ
HOW OFTEN DO YOU HAVE NEW STOCK ONLINE?
We receive new stock bi-monthly. To be the first to hear, subscribe to our newsletter here, or follow us on Instagram @donnaidadenim and @donnaida for up to date information on styles landing.
IS IT SAFE TO SHOP ONLINE AT DONNAIDA.COM?
It is safer than it has ever been to shop online at www.donnaida.com. We use Shopify’s checkout system which is the leading platform for fashion retailers. Shopify ensures maximum security, and we constantly monitor activity. Your credit card details are not stored.
WHAT FORMS OF PAYMENT DO YOU ACCEPT ONLINE?
We accept Visa, MasterCard, American Express, Delta, Maestro credit and debit cards, Google Pay, Apple Pay, PayPal, Klarna and Clearpay.
WHEN WILL I BE CHARGED FOR MY ORDER?
You will be charged for your order when the order is completed at the checkout. Your payment details will then be checked for fraud, if we require any further ID or verification you will be contacted immediately.
DO YOU ACCEPT GIFT VOUCHERS?
Yes. You can purchase virtual or standard gift vouchers. Buy a virtual gift card.
WHAT DELIVERY OPTIONS DO YOU OFFER?
Please refer to our delivery page.
I LIVE IN THE CHANNEL ISLANDS, HOW MUCH IS SHIPPING?
£15 for a standard FEDEX service.
ARE YOU ABLE TO REMOVE THE VAT FROM MY ORDER?
Unfortunately we are unable to remove VAT.
ARE THERE ADDITIONAL SHIPPING CHARGES FOR REMOTE AREAS ?
Yes. You will be contacted by one of team to let you know the extra charge.
I NEED SOME SIZING ADVICE, WHO CAN I SPEAK TO?
We have two amazing stylists who can help you with any of your queries, find out more here speak to a stylist.
CAN I ORDER BY PHONE?
Yes. You can give a call to to our helpful stylist, text or WhatsApp and they can process your order for you over the phone.
Ana: +447949096681
WHEN WILL I RECEIVE MY ORDER?
Orders are delivered Monday to Friday. For all UK orders we offer express and standard delivery. For the EU & The Rest of the World we offer standard delivery. For more information visit our delivery page.
CAN I TRACK MY ORDER?
Yes. Once your order has been dispatched you will receive an email with your tracking number. Alternatively, we are more than happy to track your shipment for you, please email hello@donnaida.com.
CAN I EXCHANGE MY ORDER?
If something is not quite right please contact our stylists 24/7 for advice on size and fit and we will help you find the perfect piece. Please refer to our delivery and returns page for further information returns and exchanges page.
CAN I RETURN A SALE ITEM?
All Sample Sale orders are Final Sale and cannot be returned. Items purchased in our seasonal sales can be returned, for more information visit our returns and exchanges page.
Please allow 5 working days for sale and Sample Sale orders to be dispatched.
WHEN IS YOUR NEXT POP UP?
Sign up to our newsletter HERE to be the first to know.
Where are your products designed and manufactured?
All of our products are designed in the UK and exclusively manufactured in Tunisia. This information is also stated on each garment care label.
Can I hem any style?
Yes from skinnies to cigarette leg to flares and jumpsuits, you can alter any denim style. Alterations are common and include hemming, tapering or even taking in on the waist.
Why should I hem my jeans?
Hemming your jeans allows you to customise the length to suit your height and preferred style. It ensures a better fit, prevents excessive fabric dragging on the ground, and enhances the overall appearance of your jeans.
Can I add length to my jeans?
We always suggest you can add an inch to your jeans by unpicking the hem on your jeans and releasing the hem.
How do I know how much to cut off?
We recommend speaking to an expert who can advise on exactly where to alter your jeans. As a general guideline, jeans should typically skim the top of your shoes or have a slight break where the fabric meets the floor.
Should I alter my jeans to suit flat shoes or heels?
We recommend choosing a shoe to alter your jeans to the perfect length. Take the shoes with you and the jeans can be pinned to the perfect length for those shoes.
Can I hem jeans myself?
Yes, you can hem jeans yourself at home but we do recommend an expert for a perfect fit.
Can I cut my own jeans if I want an unfinished hem frayed hem?
You can always customise your own jeans but be careful to cut the hems at small increments so that you don’t cut too much off.
What stitch should I use for hemming jeans?
When using a sewing machine, you can choose a stitch that closely resembles the original hem.
How can I make sure it looks exactly like the original hem?
If your jeans have a large turn up or contrast stitching, you can ask your seamstress for an original hem. This technique can help maintain the factory-finished look.
What if I make a mistake while hemming my jeans?
Mistakes can happen, even to experienced sewers. If you make an error, you can undo the stitching using a seam ripper and start over. Take your time, and don't be discouraged. Practice makes perfect!
Should I wash my jeans before hemming them?
It is recommended to wash your jeans before hemming them, especially if they are brand new. Washing mitigated shrinkage, however all products made by DONNA IDA are pre washed and so no post purchase shrinkage should occur.
Can I hem jeans with embellishments or thick seams?
Hemming jeans with embellishments or thick seams may require additional care and attention so definitely speak to an expert.