Delivery & Returns

DELIVERY

Concierge Service in London. Courtesy of Harper

Try on your Donna Ida pieces without the hassle of returns or refunds, with our Concierge Service. Simply choose ‘Harper Concierge’ service as your delivery option at check-out. Learn more about the service.

UK orders

DONNA IDA offers a Standard and Next Day shipping service on all purchases to addresses in the UK. We aim to deliver all orders within 3 working days.

Standard shipping (2-3 working days) costs £4.95 (it may take up to 3-5 days for delivery on sale items).

DONNA IDA will share your details to our courier service in order to process your delivery. This will allow them to provide you with delivery updates via SMS.

Guaranteed next day delivery

Next Day Delivery costs just £6.95 for orders before 12pm weekdays (excludes weekends & Bank Holidays). If you order before 12pm on a Friday, you'll receive your order the following Monday.

Outside the UK

We offer a standard shipping service for countries in the EU or the rest of the world.

EU £15 (1-3 days delivery, it may take up to 3 weeks for some countries)

Rest of the World £25 (3-4 days delivery, it may take up to 3 weeks for some countries)

Please note we are not liable for any customs and duties charges that may apply to your shipment on entry to country. Please also be aware that we are also not liable for any customs and duty charges on an exchange item. We ask that you contact your Customs and Duties office directly if you have any questions.

RETURNS

If you’d like to return your item, we offer Free UK Returns on all full-price purchases just follow the instructions below for a stress-free refund or exchange within 14 days of purchase. Please note DONNA IDA are not liable for goods that do not arrive. So please ensure you obtain proof of purchase from your chosen postal or courier.

UK CUSTOMERS - FREE RETURNS ON FULL PRICE ORDERS

  1. Simply fill in the returns form enclosed with your order, complete the order dates, order number and your name along with details of which items you are returning, and the reason for return.
  2. To request a refund, select how you would like to be credited. This must match the original payment method used. If you prefer a store credit, please fill in the value of credit you would like to be issued.
  3. Check the box to agree with our Returns Policy.
  4. Cut out the returns address label and attach to the front of your parcel. If your order is being returned via special delivery, please attach the included bar-coded label also. These must be clear and readable on the outside of the parcel.
  5. The package must then be taken to the Post Office. Always remember to get a proof of postage receipt.
  6. You’ll be notified by email once your return has been received and processed.

INTERNATIONAL CUSTOMERS

If you are outside of the UK, you must make sure you request a Returns Merchandise Authorization (RMA) number within seven days of your order, and return the items within 14 days of receiving your RMA number:

  1. Email a copy of your order confirmation to hello@donnaida.com and request an RMA.
  2. Please detail in the email if you would like to RETURN or EXCHANGE the item. If an item is faulty, please provide full details.
  3. You will then receive an email containing your RMA number which is valid for the next 14 days within which you can send your unwanted item(s) back to us.
  4. Please make sure you declare all items as RETURNED GOODS and address to:

DONNA IDA Returns
The Lacuna Collection
Unit 15 Camberley Business Centre
Stanhope Road
GU15 3DP 

  1. You will be notified by email once your return has been received and processed.
  2. All delivery charges are paid for by the sender.

RETURNING SALE ITEMS

  1. Simply fill in the returns form enclosed with your order, complete the order dates, order number and your name along with details of which items you are returning, and the reason for return.
  2. To request a refund, select how you would like to be credited. This must match the original payment method used. If you prefer a store credit, please fill in the value of credit you would like to be issued.
  3. Check the box to agree with our Returns Policy.
  4. Cut out the returns address label and attach to the front of your parcel. You will need to affix appropriate postage to return the box - we recommend that you send your package back via recorded post. Regardless which postal service you should always remember to get a proof of postage receipt.
  5. You’ll be notified by email once your return has been received and processed.
  6. Please make sure you declare all items as RETURNED GOODS and address to:

DONNA IDA Returns
The Lacuna Collection
Unit 15 Camberley Business Centre
Stanhope Road
GU15 3DP 

  1. Once received back your order will be refunded immediately.

For any questions about exchanges or refunds please email hello@donnaida.com or call us on +44 (0) 7484 909150