Delivery & Returns

DELIVERY

UK orders

DONNA IDA offers a Standard and Next Day shipping service on all purchases to addresses in the UK. We aim to deliver all orders within 3 working days.

Royal Mail shipping £5.00
3-4 working days 
Please note delivery may take up to 5 days on sale items. 

Express shipping £8.00
Next day
Express shipping applies to all orders placed before 12pm weekdays (excludes weekends & Bank Holidays). If you order before 12pm on a Friday, you'll receive your order the following Monday.

DONNA IDA will share your details with our courier service in order to process your delivery. This will allow them to provide you with delivery updates via email and phone.

Please note some remote areas may incur extra delivery charges.

Isle of Man and Channel Islands orders

We offer a standard DHL shipping service to Isle of Man and Channel Islands.

£15.00
1-3 days delivery. Please note delivery may take up to 1 week for some areas.

Please note we are not liable for any customs and duties charges that may apply to your shipment on entry to country. Please also be aware that we are also not liable for any customs and duty charges on an exchange item. We ask that you contact your Customs and Duties office directly if you have any questions.

Please note some remote areas may incur extra delivery charges.

EU and REST OF THE WORLD orders

We offer a standard DHL shipping service for countries in the EU and Rest of the World.

EU £15.00
1-3 days delivery. Please note delivery may take up to 1 week for some countries.

Rest of the World £25.00
3-4 days delivery. Please note delivery may take up to 1 week for some countries.

Please note we are not liable for any customs and duties charges that may apply to your shipment on entry to country. Please also be aware that we are also not liable for any customs and duty charges on an exchange item. We ask that you contact your Customs and Duties office directly if you have any questions.

Please note some remote areas may incur extra delivery charges.

RETURNS

If something is not quite right please contact our stylists 24/7 for advice on size and fit and we will help you find the perfect piece.  Our returns period is 14 days on all full priced items only.

To get in touch and for personalised service:
Tash phone number +447946710416
Valentina +447955644255
Annelise +447484909150

All full price UK orders are eligible for free returns.

Please see below the returns charges for full price returns outside of the UK.
The below amount will be deducted from your refund total.
Europe, Isle of Man and Channel Islands: £15

Rest Of The World: £25

Enclosed will be a return label for your full price order, attach it to the box and contact DHL www.dhl.com to arrange collection. Alternatively, one of our stylists can arrange this for you – super easy!

When returning items please make sure you remove any shipping labels to ensure your return isn’t delayed coming back to us. Once received your refund will be processed within two days.

For any questions about please email hello@donnaida.com or call our stylists on the above numbers.