Delivery & Returns

DELIVERY

UK orders

DONNA IDA offers a Standard and Next Day shipping service on all purchases to addresses in the UK. We aim to deliver all orders within 3 working days.

Royal Mail shipping £5.00
3-4 working days 
Please note delivery may take up to 5 days on sale items. 

Express shipping £8.00
Next day
Express shipping applies to all orders placed before 12pm weekdays (excludes weekends & Bank Holidays). If you order before 12pm on a Friday, you'll receive your order the following Monday.

DONNA IDA will share your details with our courier service in order to process your delivery. This will allow them to provide you with delivery updates via email and phone.

Please note some remote areas may incur extra delivery charges.

Isle of Man and Channel Islands orders

We offer a standard DHL shipping service to Isle of Man and Channel Islands.

£15.00
1-3 days delivery. Please note delivery may take up to 1 week for some areas.

Please note we are not liable for any customs and duties charges that may apply to your shipment on entry to country. Please also be aware that we are also not liable for any customs and duty charges on an exchange item. We ask that you contact your Customs and Duties office directly if you have any questions.

Please note some remote areas may incur extra delivery charges.

EU and REST OF THE WORLD orders

We offer a standard DHL shipping service for countries in the EU and Rest of the World.

EU £15.00
1-3 days delivery. Please note delivery may take up to 1 week for some countries.

Rest of the World £25.00
3-4 days delivery. Please note delivery may take up to 1 week for some countries.

Please note we are not liable for any customs and duties charges that may apply to your shipment on entry to country. Please also be aware that we are also not liable for any customs and duty charges on an exchange item. We ask that you contact your Customs and Duties office directly if you have any questions.

Please note some remote areas may incur extra delivery charges.

RETURNS

If you’d like to return your item, we offer Free UK Returns on all full-price purchases*, simply follow the instructions below for a stress-free refund or exchange within 14 days of purchase. 

*excludes Folio Cookware.

Donna Ida
PO Box 4304
Reading
RG8 1BU

Please follow these steps to return/exchange your order within 14 days of receipt: 

1. Complete order date, name and number details on returns slip provided in your parcel. Next to your items please tick refund or exchange and select one of the return reason codes. 

2. If you received an incorrect item, please tick exchange if still required. 

3. Follow the link HERE to generate your free returns label

For UK customers
You can return your order FREE via your local post office.

For International customers
Please attach your own postage stamp.

4. Enclose the remainder of your returns slip within your parcel. Please remember to get a proof of postage receipt. 

5. You can expect to receive a refund within 14 days of sending your return back to us. Once we have processed the return you will receive a return confirmation email.

6. For exchanges, once we have processed your exchange you will receive a new invoice to pay if the exchange is greater or a refund of the difference. You will receive your exchanged order within a week of us processing. 

    For any questions about exchanges or refunds please email hello@donnaida.com or call us on +44 (0) 7484 909150