Delivery & Returns

DELIVERY

UK orders

DONNA IDA offers a Standard and Next Day shipping service on all purchases to addresses in the UK. We aim to deliver all orders within 3 working days.

DHL shipping £5.00
1-3 working days
 
Please allow 5 working days for Sale, A Piece Of and Sample Sale orders to be dispatched

Express shipping £8.00
Next day
Express shipping applies to all orders placed before 12pm weekdays (excludes weekends & Bank Holidays). If you order before 12pm on a Friday, you'll receive your order the following Monday.

DONNA IDA will share your details with our courier service in order to process your delivery. This will allow them to provide you with delivery updates via email and phone.

Please note some remote areas may incur extra delivery charges.

Isle of Man and Channel Islands orders

We offer a standard DHL shipping service to Isle of Man and Channel Islands.

£15.00
1-3 working days delivery. Please note delivery may take up to 5 working days for some areas.

Please allow 5 working days for Sale, A Piece Of and Sample Sale orders to be dispatched.

Please note we are not liable for any customs and duties charges that may apply to your shipment on entry to country. Please also be aware that we are also not liable for any customs and duty charges on an exchange item. We ask that you contact your Customs and Duties office directly if you have any questions.

Please note some remote areas may incur extra delivery charges.

EU and REST OF THE WORLD orders

We offer a standard DHL shipping service for countries in the EU and Rest of the World.

EU £15.00
1-3 working days delivery. Please note delivery may take up to 5 working days for some countries.

Rest of the World £25.00
3-4 working days delivery. Please note delivery may take up to 5 working days for some countries.

Please allow 5 working days for Sale, A Piece Of and Sample Sale orders to be dispatched.

Please note we are not liable for any customs and duties charges that may apply to your shipment on entry to country. Please also be aware that we are also not liable for any customs and duty charges on an exchange item. We ask that you contact your Customs and Duties office directly if you have any questions.

Please note some remote areas may incur extra delivery charges.

CHRISTMAS/NEW YEAR DELIVERY

Would you like something for Christmas Day? Please see our Christmas order cut off dates below. If your country is not listed please get in touch with our customer service team who can inform you.

UK & Ireland 22nd December
EU 21st December

Australia 16th December
New Zealand 17th December
United States, Canada & Jersey 21st December
Singapore 22nd December 

Orders placed after 10am on the 24th December until 28th December will be dispatched from 29th-31st December. 

Orders placed after 10am on the 31st December until 3rd January will be dispatched on 4th January 2022. 

RETURNS

If something is not quite right please contact our stylists 24/7 for advice on size and fit and we will help you find the perfect piece.  Our returns period is 14 days on all full priced items only.

To get in touch and for personalised service:

Annelise +447484909150
Valentina +447955644255
Tash +447946710416

All full price UK orders are eligible for free returns.

Please see below the returns charges for full price returns outside of the UK as well as UK sale items being returned using the DHL label supplied.

The below amount will be deducted from your refund total.
UK sale items return: £5
Europe, Isle of Man and Channel Islands: £15

Rest Of The World: £25

Enclosed will be a return label for your full price order (or as above), attach it to the box and contact DHL www.dhl.com to arrange collection. Alternatively, one of our stylists can arrange this for you – super easy!

When returning items please make sure you remove any shipping labels to ensure your return isn’t delayed coming back to us. Once received your refund will be processed within 7 days. Please note all returns are quarantined for 72 hours.

Please ensure you return your unworn goods, as sold, with all the original packaging, tags and labels within 14 days of receipt. Items returned stained will incur a £25 cleaning fee.

For any questions about please email hello@donnaida.com or call our stylists on the above numbers.

Black Friday Sale Items at 50% off
These can be returned for a refund within 14 days. There are no free returns on sale items, see above process.

Black Friday Sale Items at 70% off
Items are final sale, sold as seen, no refunds or exchanges. For information about sizing please contact our stylists before purchasing.

All Sample Sale, A Piece Of and Clearance
Items are final sale, sold as seen, no refunds or exchanges. For information about sizing please contact our stylists before purchasing.