Delivery & Returns

DELIVERY

Concierge Service in London. Courtesy of Harper

Try on your Donna Ida pieces without the hassle of returns or refunds, with our Concierge Service. Simply choose ‘Harper Concierge’ service as your delivery option at check-out. Learn more about the service.

UK orders

DONNA IDA offers a Standard and Next Day shipping service on all purchases to addresses in the UK. We aim to deliver all orders within 3 working days.

Standard shipping (2-3 working days) costs £4.95 (it may take up to 3-5 days for delivery on sale items).

DONNA IDA will share your details to our courier service in order to process your delivery. This will allow them to provide you with delivery updates via SMS.

Guaranteed next day delivery

Next Day Delivery costs just £6.95 for orders before 12pm weekdays (excludes weekends & Bank Holidays). If you order before 12pm on a Friday, you'll receive your order the following Monday.

Outside the UK

We offer a standard shipping service for countries in the EU or the rest of the world.

EU £15 (1-3 days delivery, it may take up to 3 weeks for some countries)

Rest of the World £25 (3-4 days delivery, it may take up to 3 weeks for some countries)

Please note we are not liable for any customs and duties charges that may apply to your shipment on entry to country. Please also be aware that we are also not liable for any customs and duty charges on an exchange item. We ask that you contact your Customs and Duties office directly if you have any questions.

RETURNS

If you’d like to return your item, we offer Free UK Returns on all full-price purchases just follow the instructions below for a stress-free refund or exchange within 14 days of purchase. 

DONNA IDA Returns
James & James
Liliput Rd
Northampton
NN4 7DT

1. Pack your garment in the original bag or box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

2. Download and print your pre-paid postage label using this link

3. Attach the label to the return parcel. 

4.  Responsibility for the return is yours until the parcel reaches us. DONNA IDA are not liable for goods that do not arrive. So please ensure you obtain proof of postage from your local post office. 

5.  You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. 

    For any questions about exchanges or refunds please email hello@donnaida.com or call us on +44 (0) 7484 909150