COMPLIMENTARY TRY AT HOME CONCIERGE SERVICE

Available Next Day in London

At
Your
Service...

We know that finding your perfect style and size can be tricky when shopping online, which is why we've partnered with Harper Concierge to deliver our boutique experience to your home..

Coronavirus Service Update: Enjoy our Contact-Free You Try, We Wait service for the safest and most convenient way to shop as you would in store - online. Contact-free delivery, Contact-free payments - Learn more

 

       

HOW IT WORKS 

1.
TRY BEFORE YOU BUY

Add your chosen items to your basket, and click Try at Home at your cart.

2.
ON YOUR SCHEDULE

Select a 1 hr delivery slot (10am-10pm/7 days) for your pieces to be brought to your doorstep.

3.
INSTANT RETURN

Your style concierge will return after half an hour to take payment and collect any unwanted pieces.

SIMPLY CHOOSE 'TRY AT HOME' AT CHECKOUT

Start Shopping

FAQs

  • Where is this service available?
    • Harper Concierge currently serves Greater London (all 32 boroughs) and will appear as a shipping method if you’ve entered a qualifying postcode.

  • How do I place my order with Harper?
    • Add all of the pieces you wish to try on to your bag. Once you're happy with your selection, from your bag, click try at home. Select your preferred day and time for your pieces to arrive, as well as the location you'd wish us to bring your items to you - work or home! Click confirm appointment and put your feet up. We don't take any payment until your appointment.

  • How much does the service cost?
    • It costs only £10 to try on your selected pieces and have anything you don’t wish to keep taken away hassle-free at the end of your appointment.

  • How do I pay?
    • Once you’ve found your perfect pieces, your Style Concierge will take payment by card there and then (Amex accepted). Harper will return anything you don’t wish to keep to Donna Ida.

  • Is there any obligation to buy?
    • No. Harper helps you find and keep only the pieces you love, while making it easier to return the pieces you don’t — saving you time and effort. There are no hidden or additional charges, nor an obligation to buy.

  • How many items can I try on?
    • We encourage you to try on as many styles and sizes as you need to ensure you find your perfect fit.

  • Who brings my Donna Ida pieces?
    • One of Harper’s Style Concierge will arrive within your selected hour along with the pieces you’ve chosen to try on.

  • How long do I have to try on?
    • Whether you’re trying solo or opt for complimentary assistance, you’ll have 40 minutes to find your perfect Donna Ida pieces.

  • What is Harper’s complimentary assistance?
    • If you feel you might need a second opinion or fit assistance, select Harper’s complimentary assistance option at checkout and your Style Concierge will be happy to come in and help.

  • What happens if I choose not to receive complimentary assistance?
    • Prefer to try on alone? No problem. Your Style Concierge will simply deliver your pieces and return after 40 minutes — leaving you to try it all on in privacy. Once you’re done, they’ll take payment for the pieces you wish to keep and take-away the pieces you weren’t so keen on.

  • Who do I speak to if I have questions about my appointment?
    • To ask questions about your appointment, simply reply to your order confirmation SMS, call Harper on +44 (0)333 939 8123, WhatsApp on +44 (0)753 922 7126 or email service@harperconcierge.com.

I was so impressed

I was so impressed by Harper which I used for the first time to try some Donna Ida pieces. Their flexibility with the appointment time was incredible. Beth arrived on time, cleverly bought extra things for me to try and was friendly and charming. I’d 100% recommend this service!

- Ann, London