Delivery
DELIVERY
UK ORDERS
DONNA IDA offers a Standard and Next Day shipping service on all purchases to addresses in the UK. We aim to deliver all orders within 3 working days. Please allow 5 working days for Promotion, Sale and Sample Sale orders to be dispatched.
As soon as your order is on its way, we’ll pop a shipping confirmation email into your inbox complete with tracking details, so you can follow your parcel’s journey. Please note, we don’t require a signature upon delivery. While we always do our best to ensure everything arrives safe and sound, we can’t take responsibility for any parcels that are lost or stolen once delivered.
DONNA IDA will share your details with our courier service in order to process your delivery. This will allow them to provide you with delivery updates via email and phone.
Please note some remote areas may incur extra delivery charges.
STANDARD
ROYAL MAIL SHIPPING £5.00
2-3 working days
DHL SHIPPING £9.00
1-3 working days
NEXT DAY
ROYAL MAIL Next Day £7.00
DHL Next Day £10.00
Next Day shipping applies to all orders placed before 12pm weekdays (excludes weekends & Bank Holidays). If you order before 12pm on a Friday, you'll receive your order the following Monday.
ISLE OF MAN AND CHANNEL ISLANDS ORDERS
We offer a standard FEDEX shipping service to Isle of Man and Channel Islands.
FEDEX SHIPPING £15.00
3-5 working days delivery. Please note delivery may take up to 6 working days for some countries.
As soon as your order is on its way, we’ll pop a shipping confirmation email into your inbox complete with tracking details, so you can follow your parcel’s journey. Please note, we don’t require a signature upon delivery. While we always do our best to ensure everything arrives safe and sound, we can’t take responsibility for any parcels that are lost or stolen once delivered.
Please allow 5 working days for Promotion, Sale and Sample Sale orders to be dispatched.
Please note we are not liable for any customs and duties charges that may apply to your shipment on entry to country. Please also be aware that we are also not liable for any customs and duty charges on an exchange item. We ask that you contact your Customs and Duties office directly if you have any questions.
Please note some remote areas may incur extra delivery charges.
EU AND REST OF THE WORLD ORDERS
We offer a standard FEDEX shipping service for countries in the EU and Rest of the World.
FEDEX SHIPPING EU £15.00
3-5 working days delivery. Please note delivery may take up to 6 working days for some countries.
FEDEX SHIPPING REST OF THE WORLD £25.00
6-7 working days delivery. Please note delivery may take up to 8 working days for some countries.
As soon as your order is on its way, we’ll pop a shipping confirmation email into your inbox complete with tracking details, so you can follow your parcel’s journey. Please note, we don’t require a signature upon delivery. While we always do our best to ensure everything arrives safe and sound, we can’t take responsibility for any parcels that are lost or stolen once delivered.
Please allow 5 working days for Promotion, Sale and Sample Sale orders to be dispatched.
Please note we are not liable for any customs and duties charges that may apply to your shipment on entry to country. All our products are designed in the UK but manufactured in Tunisia. Therefore, when shipping from our UK base to any international destination (including the EU), your order may be subject to import duties, local taxes (like VAT or GST), and customs clearance fees upon arrival. These charges are determined by your local customs authority and are the customer's responsibility.
Please also be aware that we are also not liable for any customs and duty charges on an exchange item. We ask that you contact your Customs and Duties office directly if you have any questions.
Please note some remote areas may incur extra delivery charges.