FREE DELIVERY & RETURNS

In the UK? Take advantage of our FREE standard shipping service on all full-price purchases (excludes sale items). Standard shipping (3-4 working days) for sale items only costs £5.

Want your items faster? Next Day Delivery costs just £7.

In the EU or the rest of the world? Take advantage of our FREE Standard Shipping service for orders over £150 (excluding sale items). For orders under £150 shipping rates will vary depending on weight, please see table below for a breakdown. INTERNATIONAL RETURNS ARE FREE see below for further details (conditions apply). Delivery times for Zone A-D are 2-3 days (excluding Australia which may take up to 5 working days). For Zone E-H expected delivery time is 3-5 days.

RETURNS

If you’re not happy with your purchase, no problem. We offer Free Returns on all full-price purchases just follow the instructions below for a stress-free refund or exchange.

UK CUSTOMERS - FREE RETURNS

1. Simply fill in the returns form enclosed with your order, complete the order dates, order number and your name along with details of which items you are returning, and the reason for return

2. To request a refund, select how you would like to be credited. This must match the original payment method used. If you prefer a store credit, please fill in the value of credit you would like to be issued.

3. Check the box to agree with our Returns Policy.

4. Cut out the returns address label and attach to the front of your parcel. If your order is being returned via special delivery, please attach the included bar-coded label also. These must be clear and readable on the outside of the parcel.

5. The package must then be taken to the Post Office. Always remember to get a proof of postage receipt. 

6. You’ll be notified by email once your return has been received and processed.

INTERNATIONAL CUSTOMERS - FREE RETURNS

If you are outside of the UK, you must make sure you request a Returns Merchandise Authorization (RMA) number within seven days of your order, and return the items within 14 days of receiving your RMA number:

1. Email a copy of your order confirmation to customercare@donnaida.com and request an RMA

2. Please detail in the email if you would like to RETURN or EXCHANGE the item. If an item is faulty, please provide full details.

3. To request a refund, tell us how you would like to be credited - with store credit or back to the original payment card. Please note, store credit is valid for one year from issue date.

4. You will then receive an email containing your RMA number and shipping documents which is valid for the next 14 days within which you can send your unwanted item(s) back to us. 

5. Collection of your order will be arranged for the same day as you receive your shipping documents.

6. You must have access to a printer so you can print everything off and attach them to the return parcel. If you do not have access to a printer please let us know.

7. Please make sure you declare all items as RETURNED GOODS and address to: 

Donna Ida Limited

40 Elizabeth Street

London, SW1W 9NZ

United Kingdom

6. Please leave your package open until the courier has checked all contents.

7. You will be notified by email once your return has been received and processed.

RETURNING SALE ITEMS

1. Simply fill in the returns form enclosed with your order, complete the order dates, order number and your name along with details of which items you are returning, and the reason for return

2. To request a refund, select how you would like to be credited. This must match the original payment method used. If you prefer a store credit, please fill in the value of credit you would like to be issued.

3. Check the box to agree with our Returns Policy.

4. Cut out the returns address label and attach to the front of your parcel. You will need to affix appropriate postage to return the box -  we recommend that you send your package back via recorded post. Regardless which postal service you should always remember to get a proof of postage receipt. 

6. You’ll be notified by email once your return has been received and processed.

7. Please make sure you declare all items as RETURNED GOODS and address to: 

Donna Ida Limited

40 Elizabeth Street

London, SW1W 9NZ

United Kingdom

8. Once received back your order will be refunded immediately.

RETURNING ITEMS BACK TO A DONNA IDA BOUTIQUE

You are most welcome to return your order back to one of the Donna Ida boutiques for an exchange or refund. If you would like a refund you can drop your order off and a refund will be processed through the website on the same day (please note your card can not be refunded at the boutique your order can only be dropped off there). Please make sure you leave your returns form or a copy of your invoice with the item(s) you are returning.

If you would like to exchange items in one of our boutiques, please make sure you bring a copy of your receipt as proof of purchase. You can exchange the item(s) for a different size, colour or style. If there is a price discrepancy the store will issue you a credit note for the value - please note however this credit note may only be redeemed in one of our boutiques, it will not be redeemable online.

For any questions about exchanges or refunds please email customercare@donnaida.com or call us on +44 (0) 20 7730 6366